Our refund & return policy

varies between departments noted below


Design down payments are non-refundable and will serve as equal to minimum amount to be billed for required design time.


Installations payments are non-refundable within seventy two hours (72) prior to start of installation.


Maintenance contracts must be canceled within thirty days (30) prior to cancellation of billing as contracts are monthly and renew with each monthly payment.

Several types of goods are exempt from being returned. This includes materials and items purchased prior to written cancellation, items delivered prior to written cancellation, as well as special orders.

Additional non-returnable items:

* Gift cards

*Raffle Items

To complete your return, we require written notice within the time constraints listed above.

Please contact our office directly with any questions in regards to refunds.

Refunds (if applicable)

Once we have received written notice, our President or our Bookkeeper will contact your directly to notify you of the next steps.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nvhighland@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at nvhighland@gmail.com and we will be able to instruct you of the proper method of exchanges or replacements for your particular item.


Typically, gifts and gift certificates are non-refundable. If there is a defect or damage, please contact our office immediately at nvhighland@gmail.com for further instruction.

If the gift was purchased for you by another person, we may need to contact the purchaser.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Transform your home’s backyard today!